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General conditions

  /  General conditions

1. General Conditions IDcentre B.V.
“These General Terms and Conditions were drawn up between the Trade Association and the Consumers’ Association (and possibly other consumer organizations).

In the framework of the Coordination Group Self-Regulatory Consultation ((in Dutch “Coördinatiegroep Zelfreguleringsoverleg”) of the Social and Economic Council SER (in Dutch “Sociaal-Economische Raad”) in and will come into effect as of October 2014″.

IDcentre is not a member of the Trade Association mentioned above, but is separately registered by SGC (in Dutch “Stichting Geschillencommissie voor Consumentenzaken”) in a disputes committee of private educational institutions, as part of the foundation disputes committee. As part of that registration, binding agreements have been made with SGC concerning the fulfilment of the decisions of the Commission.

1. Definitions

Education: Education, training, course and / or training, both distance education and contact education.

Business Owner: IDcentre BV

Client: Company, regardless of its legal form, that purchases an educational service from the entrepreneur.

2. General

The business owner is not a member of the NRTO (in Dutch “Nederlandse Raad voor Training en Opleiding”). However the NRTO general terms and conditions apply on all offers, quotes and agreements for training and education between the business owner and clients, or their legal successors.

3. Rules of conduct

All business assignments related to training and education are carried out in compliance with the NRTO’s code of conduct for business and profession. This code of conduct can be obtained from the NRTO secretariat.

The client and the business owner can thus form a picture of the issue, the scope of the project and the possible results thereof. Should this result in a preliminary investigation, the conditions of this preliminary investigation will be agreed in advance with the client.

4.Assignments in violation of the code of conduct 

The business owner will refuse an assignment or will stop an assignment if it conflicts with the NRTO rules of conduct.

5.Acceptance of assignments

The business owner will only accept assignments in the competence and line of expectation of the business owner. Assigned staff is able to carry out the assignment based on competency, knowledge, and overall skills. Clients as well as the business owner can replace staff members at any time during the assignment, as long as quality and results are guaranteed.

The business owner will inform all staff about the content and the required responsibilities of each specific assignment.

6.Executing assignments

The assignment is accepted provided that there is complete consensus between all parties about the content and the execution conditions.

The consensus on the content of the assignment is achieved because, on the one hand, the business owner collects the necessary information in a sufficiently detailed manner and, on the other hand, the client has provided all essential information for the design and execution of the assignment to the best of his knowledge.

7.Implementing conditions

In the document concerning the implementing conditions, agreements can be made about:

  • determining the target group
  • conditions for participation, such as voluntary participation
  • determining the learning need
  • the training subject to be used
  • the method of working
  • technical equipment and materials used
  • the reality value with regard to the training expectations
  • the choice of the trainers to be deployed by the business owner and the client and appointment of a possible project manager
  • the role of the trainer(s)
  • an indication of the time-schedule of the training
  • the way in which the training is evaluated
  • any debriefing
  • the cost estimate
  • costs of training materials
  • travel and accommodation costs of the trainer
  • extra costs for training outside the usual working days
  • costs for accommodation and facilities such as drinks, and the division of tasks in the organization thereof
  • charging quotation costs
  • the payment and cancellation arrangements
  • provisions regarding force majeure situations
  • the property and copyrights including copyright
  • the desired or necessary aftercare.

The enumeration mentioned above is not exhaustive. Subjects that are not mentioned but are in line of the subject can be discussed by client and business owner.

8. Changes of the assignments

If, during the execution of the assignment facts or conditions who detract from the original assignment emerge, interim consultation will take place between the client and business owner, if necessary appointments will be adjusted to fit the changed situation.

9.Interim suspension of assignments

If conditions are changed one sided by the customer, jeopardising the quality of the assignment by the customer, the business owner has the right to cancel an assignment. If the client will retreat an assignment, the business owner has the right to compensate the lost of sales.

10. Bedenktermijn nog vertalen!!!
Na ondertekening van de opdracht/inschrijving, geldt een bedenktermijn van 14 dagen waarbinnen de opdracht kosteloos geannuleerd kan worden. Dit geldt voor zowel particuliere als zakelijke klanten.

11. The involvement of third parties in the assignement

Third party involvement at the assignment execution by the client or by the business owner shall take place only in consultation.

12. Progress reporting

The business owner will keep the client informed about the progress of work.
In doing so, the business owner will give insight in the methods of the education process.

13.Documentation of the assignment

The business owner documents the executed assignments and ensures that archived information is stored safely.


The business owner will handle all customer information with care.
In general, confidential information will only be used if the importance of the assignment requires this.
If any customer or other personal information is used, the source of the information never will be revealed as well is the information itself. The business owner will inform the customer in all cases where customer or other personal information is used.

15. Assignment evaluation

During an assignment there is a possibility that customer as well as business owner can check the progress and quality of the learning outcomes or obtained results. This can be done in by means of evaluation, interview or other tools, but always in consultation.


The business owner will charge a fee according the supplied services and accepted and offered responsibilities.

17.Employing mutual staff

During the terms of assignment, parties will not engage each other’s personnel and/or staff.

18.Intellectual property

Modules, models, techniques, instruments, also included software used for the execution of an assignment, are and remain the business owner property.
The client has the right to multiply the information for his/her own organisation when appropriate within the target of the assignment.

In case of interim suspension of the assignment, the aforementioned will apply

19.Complaints procedure

IDcentre must comply to the NRTO-code of conduct for job and company. Compliance with these general terms and conditions of the code of conduct will be promoted by the fact that complaints will be carefully handled and if necessary the measures will be taken. If the client considers that IDcentre is not compliance with the NRTO rules, the client can address his complaint to the commission of quality enforcement. The client can address his complaint in writing to the commission of quality.


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